How to make money on Fiverr: A Complete Guideline

Fiverr

Fiverr is the world’s largest marketplace for digital services. Fiverr enables you to browse the selection of freelancers offering services, and to place orders in just one click. A service offered on Fiverr is called a Gig.

Sign Up

Signing up for Fiverr is free. Only registered users can buy and sell on Fiverr.
To join Fiverr, click here.

Finding a Service

You can find the services you need by browsing the Fiverr catalog in different categories, or by using Fiverr's search engine and filters to find a specific service or seller. To read more on how to find a service click here.

Placing an Order

Once you find a Gig you like, click it for more information, such as a description of the service, portfolio or samples of work, and pricing. If you have specific questions, we recommend contacting the seller prior to ordering. When you feel you’ve found what you need, simply proceed with placing your order. To read more on how to place an order click here.

Note: All purchases are subject to a service fee of $2 on purchases up to and including $40, and 5% on purchases above $40. This helps us operate our platform and offer 24/7 customer support for your orders.

Chapter 3: Creating Your Fiverr Gigs:

Your profile is how you present yourself to the community. You are encouraged to present yourself in a professional manner.

If you are selling for the first time, go to https://www.fiverr.com/start_selling. If you are an existing seller, just go to https://www.fiverr.com/seller_onboarding/personal_info.

To fill out your seller profile:

Step 1: Personal Info

Step 2: Professional Info

Step 3: Linked Accounts

Step 4: Account Security

Your Gig is the service that you sell on Fiverr. Creating your Gig is an opportunity to show off your talent and provide buyers with all the information they need to help them decide to do business with you.

To create a Gig:

1. After you log in, from the Selling menu, click Gigs.
2. Click CREATE A NEW GIG.

Note: If this is your first time creating a Gig, from the Selling menu, click Start Selling. Fill out your seller profile, and then proceed to create your Gig.

STEP 1: Overview

1. In the GIG TITLE field, write a title of up to 80 characters.
   Your title should be short, clear, and to the point.
2. In the CATEGORY drop-down menu, select the appropriate category and then subcategory for your Gig. Fiverr will recommend categories and subcategories based on your title. To select a category, just click the relevant link.
   
   drop-down menu, select the appropriate category and then subcategory for your Gig. Fiverr will recommend categories and subcategories based on your title. To select a category, just click the relevant link.
   
   Note: Gaming is not a category. If you provide services related to Gaming, just select a category related to gaming (or define criteria in the Gig Metadata area further down). For example, if your service is Game Design, select Graphics & Design > Game Design.
3. In the SERVICE TYPE drop-down menu, choose a service type to ensure you appear in the search results related to the category you selected.
   Note: This feature is only available for certain categories.
4. In the GIG METADATA area, select the relevant criteria for each topic.
   Note: This feature is only available for certain categories.
5. In the SEARCH TAGS field, add a minimum of one word or phrase that best describes your Gig.
6. Click Save & Continue.

STEP 2: Scope and Pricing

1. In the Name of your package area, write a brief title for the service you are offering.
2. Describe the details of your offering in the area provided.
3. In the Delivery Time drop-down menu, select the number of days it will take for you to complete your Gig.
4. Select the various items you would like to include in your service. This depends on the type of service you are offering. For example, if you are offering logo design services, you can select from a predefined list of items, such as a number of logos to include, including the source file, or including a high-resolution file.
5. In the Revisions drop-down menu, select the number of revisions you include in your Gig.
6. In the Price drop-down menu, select a price for your service (ranging from $5 to $995).

Notes:

• In certain categories, you have the option to create three packages. Just click to turn on 3 Packages or click Try Now.
• If you create three packages, your customized extra services will be available to buyers when they proceed to the checkout page.

Adding Extra Services
You have the option to deliver your Gig extra fast and charge accordingly.

To set extra fast delivery:

• In the My Gig Extras section, select the Extra fast delivery checkbox and indicate how many days it will take you to deliver, and how much money you will charge.
  checkbox and indicate how many days it will take you to deliver, and how much money you will charge.
  Note: If you select Extra fast delivery, the amount of days for the extra fast delivery cancels out the amount of time you indicated in your extra services.

In addition, you can offer extra services for your Gig, which will be available to the buyer during the order process. These fields are optional.

1. In the My Gig Extras area, select from the list of items available.
2. If you would like to add unique customized Gig extras, then click Add Gig Extra, and then fill out a title, description, amount of money you will charge, and how long it will take you.

Note: For each extra provided, select the checkbox and set your price and how long it will take you to complete.

STEP 3: Description and FAQ

1. In the Description field, briefly describe your Gig (up to 1,200 characters). Be as detailed as possible so buyers will be able to understand if this meets their needs.
   Note: If you add a URL, only include URLs from the approved list.
2. In the Frequently Asked Questions area, click Add FAQ.
   Note: Here you can add answers to the most commonly asked questions. Your FAQs will be displayed in your Gig page.
3. Add a question you think buyers may ask, and then write your answer.
4. Click Add.
5. When finished adding your FAQs, click Save & Continue.

STEP 4: Requirements

Tell your buyer what you need to start the order. You can define instructions for your buyer as free text, a multiple-choice question, or a file upload.

1. In the REQUIREMENT #1 field, enter the details of your requirement.
2. In the Answer Type field, select either Free Text, Multiple Answer, or Attached File.
   .
   Note: If you select Multiple Answer, answer fields will be displayed. Fill out the multiple-choice answers you want the buyer to select. You also have the option to allow more than one answer.
3. If you require the buyer to provide the information you selected, mark the Answer as a mandatory checkbox.
4. Click Add.
5. When finished defining your buyer requirements, click Save & Continue.

STEP 5: Gallery

1. In the Gig Photos area, drag an image or click Browse and select an image.
   Upload photos that describe or relate to your Gig. You may upload up to three images. The photos can be samples of your work. Each image should be in JPEG, PNG, GIF, or BMP format, and up to 50 MB. The image should be owned by you. Do not use copyrighted images; otherwise, your Gig won’t be approved.
2. In the Gig Video area, drag a video or click Browse and select a video. For more, see Adding a Video to Your Gig.
   Notes:
   - This field is mandatory for the Video & Animation category but optional for all other categories. Make sure your video is no longer than 75 seconds and less than 50 MB. We recommend that you mention that your services are offered exclusively on Fiverr.
   - Once you add a video, it will be used for the thumbnail in the marketplace (in place of the photos you upload).
3. In the Gig Audio area, drag an audio file or click Browse and select a file.
   Notes:
   - This option is not available in all categories.
   - Supported formats are mp3 and MPEG. Make sure your audio is no longer than 3:30 and not larger than 10 MB.
4. In the Gig PDF area, drag a PDF or click Browse and select a PDF. You may upload up to two PDF files. For more, see Adding PDFs to Your Gig.
   Note: This field is optional. Only the first three pages of your PDF will be displayed.
5. Click Save & Continue.

STEP 6: Publish

Publishing and Promoting Your Gig

1. Click Publish Gig.
   You will see various social networks on which you can promote your Gig. To promote your Gig, just click an icon and fill out the details.
2. Click Done.
   .
   Note: If your Gig contains a video, its status will be pending until your Gig video is reviewed. If your Gig does not contain a video, it will be labeled Active.

To edit a Gig:

1. After you log in, from the Selling menu, click Gigs.
2. Find the Gig you'd like to edit, and from the drop-down list on the right, select Edit.
3. Make the changes you want to make, and click Save.

Gig Images: Do's and Don'ts

Images are one of the most crucial factors that will determine whether or not buyers will want to click on your Gig and order your service. The following article should give you the very basic guidelines that will help you shine and fit the quality standards of Fiverr. Please be aware that not following these guidelines can not only push buyers away from your business but also prevent you from being manually promoted by Fiverr across the site.

When using images, please consider the following:

Image: Quality

Don’t use pixelated images. Pixelated images are often low-quality, and potential buyers may believe this means you offer a low-quality Gig. Use high-res images for the best results.

Copyrights

Don’t use stock images or other people’s work if you don’t have usage rights. Not only could you be prosecuted, but it’s just uncool.

Clickbait

Don’t use clickbait. Using images for the sake of clicks can cause frustration and may even put your Gig at risk with Fiverr’s integrity team and lower your ranking.

Text

Don’t use too much text on an image. Keep the space clean so your primary message will pop. If you must use a lot of text, just make sure it’s legible.

Density

Don’t overcrowd with images, either.

Proportions

Use the right image proportions. Don’t stretch, rotate, or use images that are too small. The recommended image size is at least 690 x 426px.

Uniqueness

If you own more than a single Gig, be sure to choose a different image for each one. This will ensure buyers can find what they need.

Relevancy

Make sure your Gig image is related to the service you are offering. Irrelevant images not only compromise your Gig’s credibility but also lower its chances of getting promoted in editorial features.

Videos allow you to personally explain your service in a creative way. It’s important for buyers to be able to see a sample of your work so they can see your level of professionalism and better understand what you are offering. Your video should be high quality and original. When uploading a video to your Gig, only use images and content created or fully owned by you. Do not use copyright images; otherwise, your Gig will be removed.

If your Gig was placed in the Video & Animation category, you are required to upload a video. While it’s not required for other categories, Fiverr recommends uploading a video with audio. This influences potential customers and motivates them to purchase your services.

How to Upload a Video

• In the “Gig Gallery” area, you can add a video to your Gig by dragging and dropping a video or browsing for the file in your computer. Please choose a video no longer than 75 seconds and less than 50 MB. The allowed file formats are mp4 and avi.

Note: When a buyer searches for gigs in the marketplace, your uploaded video will appear as the Gig cover image.

Adjusting a Gig Video Preview (Thumbnail):

1. While in Gig Edit mode, click Gallery.
2. In the Gig Video section, click Edit.
3. Click Play, pause the video on the desired frame, and then click Set as preview.
4. Click Close.

Note: If you wish to adjust your video thumbnail, your video must be approved first.

Do's

• Your video should be concise and related to the service you offer. Please keep in mind videos should not exceed 75 seconds.
• If you are offering a service in a different language, you should write your Gig details in that language in addition to English. Your video may be in the other language you are offering and should be relevant to your service.
• Make sure your video is clear with no background noises. To ensure crisp audio/video quality, position your microphone properly and use professional audio equipment to record your video.
• We recommend your video contains your own voice instead of using a computerized narration. If you use a computerized narration, make sure it is high quality and close to your original voice.

Don'ts

• Do not use the same video in all of your Gigs- keep each video customized to your specific Gig and the specific service you are providing.
• Do not include personal contact information or URLs in your videos. However, if you are using a sample from your portfolio, it may include your previous client’s information if they gave you explicit permission to do so.
• Do not use a Fiverr seller badge or rating stars in your video or any other Gig details. Seller metrics are not permanent and may change on a monthly basis.

Video & Animation Category

• Videos should not contain copyrighted audio or a watermark that is not your own.
• You may not use another seller to create your Gig video on your behalf. If you provide services as a video animator or creator, it is important to upload samples of your own work to showcase your talent.

Note: This does not apply to non-Video & Animation categories.

Chapter 4: Converting Customers & Managing Orders

Communication

• Make sure you answer each buyer who contacts you.
  - Please respond as quickly as you can to each buyer who sends you a message.
  - When receiving an order, we recommend communicating with your buyer to acknowledge you understand their needs.
  - Answer politely and in a respectful manner.
• Communicate in the languages you defined when setting up your seller profile.
• Keep all communications within Fiverr. This is the only way Fiverr can protect you and your rights.
• Do not provide your personal information, such as your email, or use any other communication tools.
• Fiverr won’t tolerate abusive behavior, such as bullying or harassing other members.
• Fiverr encourages you to provide your buyers with “custom offers”, which will cater to the buyer’s specific needs.
• Do not attempt any credit card fraud, launder money, attempt to drive traffic to other sites or market unrelated products, abuse our referrals system, or make false claims against other members of the community.

Using Quick Responses

Within any Inbox, active order, or delivery message, you can create a template response within the message to help you reply faster. For example, if you're a graphic designer and a buyer asks you about which formats you provide, you can create a template response entitled "Graphic Design Formats", and write a message that details all the formats you provide for your Gig.

Using Suggested Quick Responses
Suggested quick responses, which appear in blue, were created to help you answer your buyers’ most common questions in a quick and structured manner. Fiverr provides the predefined text for the most common scenarios. You will be able to edit the text and add your own personal touch to the message before sending it. By responding quickly, you provide better service for your buyers.

To use suggested quick responses:

1. When responding to a message, click the relevant button.
   Just above the message text area, you will see predefined buttons with the most common buyer inquiries.
   
   Note: You can use suggested quick responses from within an inbox message, an order, and when delivering your order.
2. After selecting a button, you can add or change the text in your message before sending it.
   
   After selecting a button, you can add or change the text in your message before sending it.
   
   Note: In some instances, you will need to add additional details when you see the following placeholder: <place add details here>.
3. Click Send.

To create a new quick response template:

1. From right above the message area in an Inbox, active order, or delivery message, click Use a Quick Response.
2. Click Add New.
3. In the Quick response name field, enter the name of your template response.
4. In the Enter your quick response field, enter the text you would like to save and send to the user.
5. Click Save.
   Your quick response is saved and available for use by clicking the arrow next to Use a Quick Response.

To save or edit a quick response:

1. After sending a message, you will have an option to save it to your quick responses template. Just click Save as a quick response within the message you just sent.
2. To edit, duplicate, or delete a quick response, just select the drop-down arrow in the quick response button and make a choice.

Notes:
- You can create your own quick response buttons and text and change the order of appearance by dragging and dropping the buttons.
- Typing {username} will automatically insert the recipient's username within your message.

#Sending Offers

Sending Offers allows sellers to be proactive and offer their services to potential buyers in a customized manner. Learn more.

.

Note: Custom offers can still be accepted while in Out of Office mode. Therefore, make sure you are aware of any pending custom offers before using Out of Office.

To send an offer:

1. Once logged in, from the main menu, click Messages > Inbox, and then click See All in Inbox.
2. Open a message within the list.
3. Click Create an Offer.
   
   .
   
   Note: You may also create an offer in Selling > Buyer Requests.
4. If you have more than one Gig, select an existing Gig to offer.
   
   If you have more than one Gig, select an existing Gig to offer.
   
   Note: You can click Select Gig Packages and pre-populate your offer with an existing Gig package. After the details are entered, you can customize them to cater to the specific buyer.
5. Describe your offer by including all the necessary details.
6. Select whether you would like to deliver in one delivery or with Milestones (for orders over $100). For more information, see Working with Milestones.
   
   Note: The Milestones feature is still not available for all sellers and in all categories. Using Milestones helps you manage bigger, more complex projects. Milestones ensure you will receive payment for completed tasks during the project, in turn allowing buyers to establish trust in your services.
   If you chose to offer Milestones, you will need to fill in a name for each Milestone (e.g. for Whiteboard & Explainers "Storyboard"), along with the time it will take you to complete this Milestone, and the amount you would like to charge for it. You can have up to three Milestones per project. On the Final Delivery, you will need to submit the full project for delivery (after your last step in the project).
   
7. Add the number of revisions you offer and the expiration time for your offer.
8. If you already received all the required information, you can disable the Ask for Gig Requirements. As a result, once the buyer accepts your Custom Offer, the order will start automatically.
9. Define the offer scope by selecting criteria relevant to your Gig.
10. Click Submit Offer.

Limiting Orders in Queue

If you are very busy or cannot handle a large number of orders, you can set a limit on the orders you can receive. This allows you to properly handle orders while continuing to provide great service.

To limit the number of orders in your queue:

1. After you log in, from the Selling menu, click Gigs.
2. To set an order limit, click a Gig title.
3. Click to turn on the LIMIT ORDERS IN QUEUE feature.
   Note: Using this feature allows you to control the number of orders you can receive. Once the limit you set is reached, your Gig will temporarily be removed from Fiverr’s search. Disabling this feature returns your Gig to Fiverr’s search (approximately 15 minutes later). Using this feature does not affect your ranking or ratings.
4. Set the number of orders you can handle.
5. You have the option to click to turn on Keep direct link active. This allows returning buyers or anyone with a direct link to still purchase your Gig.

Using ‘Fiverr Anywhere’ for Sending Custom Offers

With this feature, all sellers can take their Fiverr business anywhere, including on their blog, Facebook, via messages, and more. Basically, you create a custom offer and place it on various social channels or websites. Learn more about custom offers.

To use Fiverr Anywhere:

1. Once logged in, from the Selling menu, click More > Promote Yourself.
2. In the FIVERR ANYWHERE section, click GENERATE CUSTOM OFFER.
3. In the DESCRIPTION field, write exactly what you are offering and the reason for the pricing.
4. In the RELATE TO A GIG field, select a Gig that best matches your offer. This field is optional.
5. In the HOW MUCH WOULD YOU CHARGE? field, enter the amount you would like to offer. The amounts you can offer vary on your level status.
   Note: Standard Fiverr commission will apply.
6. Enter how many days it will take you to complete this Gig.
7. Enter when your offer will expire.
8. Click SUBMIT CUSTOM OFFER.
9. Copy the first link provided to use your Custom Offer anywhere, or share it on social networks using the share buttons.
10. In the EMBED CUSTOM OFFER section, click Grab Code to copy the iframe code to your clipboard. You can embed this code on your personal website.
11. To generate another Custom Offer, click Generate Another Offer.
    Note: The “Fiverr Anywhere” Chrome extension was discontinued.

Achieving Levels

With Fiverr, you can turn your skills and talents into a source of income. If you invest in self-promotion, gain great customer satisfaction, deliver on time, and maintain high-quality services and good ratings, you’ll earn a new level status.

By receiving positive reviews, completing a set amount of orders, and staying out of trouble by not receiving any account warnings, you can begin to earn levels.

Level One

There are a few requirements you’ll need to meet in order to reach Level One status. This is an automatic process - we look back at your performance for the past 60 days, and if you meet the standards, you’ll be ranked as a Level One Seller.

Level One benefits include:

• 10 Active Gigs
• 4 Gig Extras ($5, $10, $20, $40)
• 10 Gig Multiples
• Send Custom Offers, up to $5,000
• Earning clearance: 14 days
• Eligibility to be featured at promotional listings

Level Two

It’s time to step up your game. Level Two status isn’t easy to achieve, but it’s worth it. This is an automatic process - we look back at your performance for the past 60 days, and if you meet the standards, you’ll be ranked as a Level Two Seller.

Level Two benefits include:

• 20 Active Gigs
• 5 Gig Extras ($5, $10, $20, $40, $50)
• 15 Gig Multiples
• Send Custom Offers, up to $10,000
• Priority Customer Support
• Eligibility to be featured at promotional listings
• Eligibility for Customer Success program
• Earning clearance: 14 days

Top-Rated Seller

This elite group of Sellers enjoys a growing number of exclusive benefits, as they continue on providing Buyers with an overall excellent experience. Please note that this is a manual process - once you meet the following requirements, we will look back on your performance. Once our team confirms your eligibility, you’ll be ranked as a Top Rated Seller.

Top-Rated Seller benefits include:

• 30 Active Gigs
• 6 Gig Extras ($5, $10, $20, $40, $50, $100)
• 20 Gig Multiples
• Custom Offers, up to $10,000
• VIP Customer Support
• Eligibility to be featured at promotional listings
• Eligibility for Customer Success program
• Earning clearance: 7 days